Outsourcing means providing a certain area of supporting services, which are necessary for running the company, but are not a direct part of the production process, by an external supplier. S&T Slovakia reacts to the needs of the customers in this area by offering complex services of Outsourcing
In the area of the information technologies S&T Slovakia arrive with their complete portfolio of the services in the following areas:
The IT outsourcing and support to the clients from the region covered by the activities of the company S&T is provided by an outsourcing center situated in Slovakia. The center renders services for the outsourcing of the system SAP within its whole scale, starting with installation of hardware platform and ending with application software management:
A part of the services may be rendered to the clients with their own IT infrastructure in a form of so-called outtasking (selective outsourcing). Possibility to ask for additional sources for the support and securing of the operation only for critical time periods, e.g. book-closing period, increased operational demand, starting up of new modules into production, etc., represents one of the most significant advantages of the outsourcing and outtasking. The client thereby is not forced to allocate his own technical or human resources that remain within the remaining periods idle and result in increased costs.
The services Outsourcing Center are rendered at three different levels of SLA (Service Level Agreement), if taken from the point of view of accessibility of the operated SAP system.
Customer background, experiences and stability of S&T Slovakia are guarantee for long term cooperation of customers and S&T Slovakia in the area of outsourcing.