• Infrastructure Solutions
• HW & SW Support

HW & SW Support

Hardware services

• Standard warranty and post-warranty service of equipment on-site or in the respective service centre of S&T Slovakia: response time - next business day.
• By means of a service contract the scope of service can be extended up to a guaranteed response time of 2 hours with a 24/7 coverage and added warranty of repair completion within an agreed period of time.
• Progressive hardware service - guaranteed response time of 2 hours, guaranteed repair time, reserved spare parts, assigned employee responsible for organizing the agreed services.
• Auxiliary services, such as problem diagnostics, preparation and control of the place of installation and therewith related consulting, preventive maintenance on-site or in one of our service centres.

Software services

S&T Slovakia is an authorized partner for numerous software products. We have a team of high-quality certified specialists with long-term experience in providing software support.


S&T Slovakia is partner of numerous software product suppliers and it owns the following certificates: Microsoft Certified Partner, HP VAR UNIX Partner, HP OpenView Authorized Partner, Red Hat Certified Education and Training Partner, Cisco Premier Partner, Check Point Authorized Value-Added Solution Provider, ISS Gold Solution Partner, Trend Micro Authorized Partner and many others.

S&T Slovakia' comprehensive portfolio of software services includes everything from installation over migration support to upgrades:

• operating system installation
• software support of server operating services
• migration of server operating systems and rollouts
• contractual software services
• application software support
• user Helpdesk

Remote Support for Operating Systems

By purchasing our remote support service for operating systems the customer obtains security of qualified administration and quick resolution of problems that might occur in server operating systems

The service comprises the following activities:

• operating system status monitoring
• operating system log file control
• operating system backup status control
• control of system access and system security
• administration and control of disk space consistency
• administration of OS users
• updating and installation of security patches
• control of antivirus program and regular antivirus checks
• recovery of operating system after crashes and recovery of user data
• analysis, reporting and optimization of OS sessions

If requested by the customer, remote administration can be enhanced by on-line surveillance service which provides constant monitoring of OS parameters and minimizes outages or performance drops in server operating systems.

On-line monitoring is performed by sensors installed into the operating system. Such sensors constantly monitor the OS parameters and in case of emergencies immediately report any errors to the S&T Slovakia control centre.

This service is provided by specialists of S&T Slovakia certified for the following server operating systems:

• Microsoft Windows server (NT 4.0, 2000, 2003)
• Linux RedHat
• HP Unix

User Helpdesk

By purchasing this service the customer obtains a single contact point for reporting any hardware or software related issues. The customer can easily keep track of all issues and their resolution, minimizes system outages and optimizes usability of its computer equipment.

The customer obtains access to certified HW, SW, and network experts of S&T Slovakia and the entire S&T AG group. The Helpdesk service optimizes utilization of resources needed for the IT environment to be functional and gives the customer an overview of all problems and how they are resolved.

The Helpdesk service includes the following:

• a single point for reporting issues using tickets
  
• monitoring and solving of user issues
  
• reporting and overview of ticket resolution status
  
• solving of user issues

User Helpdesk levels:

• Level 1: receipt, logging, resolving and escalation of user issues.
• Level 2: Problem management, resolution of issues impairing several users.
• Level 3: Highest knowledge level, resolution of complex issues.

Escalations and solving of problems with software manufacturer. Depending on the selected service level, availability of service can be as follows:

• the minimum Helpdesk availability is 9/5 - during working hours from 8 a.m. till 5 p.m. except on public holidays,
• the maximum Helpdesk availability is 24/7 - 24 hours a day, 7 days a week, 365 days a year.

IT Outsourcing

IT outsourcing represents a modern way of information system and technology management. It provides an efficient tool for management and efficient utilization of information system facilities.

IT outsourcing allows efficient utilization of funds reserved for IT implementation and care. A company that chooses to outsource does not have to take care of its IT environment or operate an IT department allowing it to focus on the main business objectives.

S&T Slovakia has in its comprehensive portfolio of services high-quality IT outsourcing for medium and large businesses.

IT outsourcing can be divided into two basic types:

• Comprehensive outsourcing
  Complex care of customer's IT environment, which includes supply of hardware and software.
• Selective outsourcing, so-called outtasking
  Outsourcing of selected services.

S&T Slovakia offers a modular set of services, from which it is possible to create a tailor-made solution that perfectly suits the needs and ideas of the customer.

We also offer

• problem diagnostics
• preparation and inspection of the place of installation and therewith related consultation service
• installation of equipment on-site with successive diagnostics
• preventive maintenance on-site or in one of the service centres of S&T Slovakia
• implementation of configuration changes on-site
• transport
• spare parts
  
  

Products and technologies provided for the information technology industry

• NT and UNIX servers
• storage
• workstations
• personal computers and peripherals
• active network components
• operating systems
• network security
• applications
  
  

Accessories and consumables

• printer toners
• laser printer consumables
• paper
• scheduled maintenance sets
  
  

Philips healthcare products (formerly Agilent Technologies and Hewlett-Packard) and the related service

• ultrasound imaging devices (whole-body and cardiovascular)
• patient and central monitors
• telemetry systems
• anaesthesiology monitors
• ECG equipment and Holter systems
• foetal monitors (cardiotocogarphs)
• defibrillators
• portable blood analyzers (POCD)
• phonendoscopes
  
  

The service department of S&T Slovakia cooperates with a network of over 280 authorized service professionals in 20 countries of Central and Eastern Europe, with the regional Area Backup Support Centre in Ljubljana (Slovenia), specialized centres for PC and peripherals repair, training centres in most of the countries, uses a stock of spare parts in all service centres and provides a comprehensive portfolio of services. The S&T Slovakia staff also participates in numerous projects abroad. This combination makes S&T Slovakia an ideal partner for customers with global business strategy.